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To cancel or modify your order, please do so within 48 hours of purchase to ensure we can process your request in time. After this 48-hour window, we are unable to guarantee changes or cancellations as your order may already be in production or on its way.
Please note: In certain cases, if you request a cancellation after the 48-hour period, a shipping and handling fee may be deducted from your refund. This is due to shipping costs already being incurred and non-refundable label processing by the carrier.
To request a cancellation or make changes to your order, please contact us via our “Contact Us” page on the website or email us directly at support@rumlap.com within the 48-hour period. Our support team is ready to assist you with any order-related concerns.
We kindly ask that you double-check your shipping address and order details before completing your purchase. Rumlap is not responsible for delays, undelivered items, or issues caused by incorrect or incomplete address information submitted at checkout.
If you have any questions or need assistance, feel free to reach out through the “Contact Us” page. Our customer support hours are Monday to Friday, 9:00 AM – 5:30 PM (EST).
Thank you for choosing Rumlap – we appreciate your support!