Returns Policy

At Rumlap, your satisfaction is our top priority. We aim to make your return experience smooth, fair, and efficient. Please read our return policy carefully to ensure your request meets our eligibility guidelines.

Return Eligibility

Items purchased directly from rumlap.com are eligible for return within 180 days of the confirmed delivery date, as verified through our shipment tracking system.

The 180-day return window begins on the day your order is delivered. Returns submitted after this period will unfortunately not be accepted. We recommend initiating your return as soon as possible to avoid delays or complications.

How to Initiate a Return

To begin the return process, please contact our customer support team through the “Contact Us” page or email us directly at support@rumlap.com. Include the following information in your initial message to ensure faster processing:

• Full Name: The name used when placing the order.
• Order Number: This can be found in your order confirmation email.
• Issue Description: A detailed explanation of the reason for return (e.g., item arrived damaged, incorrect design, wrong size).
• Photographs of the Product: Clear, close-up images highlighting the defect, damage, or error.
• Return Request Type: Indicate whether you prefer a refund or replacement. If your preferred option is unavailable due to stock limitations, a refund may be processed instead.

For the quickest response, please include all required details in your first message.

Important Return Guidelines

• We do not accept returns for products that are used, worn, washed, damaged due to customer handling, or missing original packaging and tags.
• Items must be in original, unused condition, with all tags, accessories, and packaging intact.
• Custom or personalized items are generally non-returnable, unless they arrive damaged or incorrect.
• We are not responsible for customer ordering mistakes, including incorrect size, design, or quantity. Please double-check your order before submitting.

For a complete breakdown of return eligibility, visit our full return policy page.

Return Shipping

Free Returns for:

• Items that are damaged, defective, or incorrect due to our error.

Return Shipping Cost: $0.00
We will cover all shipping costs for eligible returns that fall into the categories above.

Return Shipping May Apply for:

• Non-defective returns (e.g., unwanted item, changed mind, wrong size ordered).
• In such cases, the customer is responsible for the return shipping fee.

Please contact our support team for clarification before returning your item.

Return Instructions

Once your return is approved by our support team, follow these steps:

1. Prepare the Return Package

• Place the item(s) in secure packaging to prevent damage.
• Ensure all original tags, accessories, and product packaging are included.
• Include a printed copy of your purchase confirmation email inside the package. If you no longer have it, contact us to resend it.

2. Ship Your Return

• Ship your package to the return address provided by our team.
• We recommend using a reliable shipping service with tracking and insurance.
• Rumlap is not responsible for lost or damaged return shipments.

3. Provide Tracking Information

• Email us the tracking number once your return is shipped.
• This helps us monitor your return and speed up processing once it arrives.

Return Confirmation & Processing

After your return arrives at our warehouse, you will receive a confirmation email. We aim to process all approved returns within 5–7 business days.

Refunds

• If your return is approved for a refund, it will be issued to your original payment method.
• Please allow 10–15 business days for the funds to appear in your account, depending on your bank or credit card provider.

Replacements

• If you requested a replacement and it is in stock, your new item will be shipped within 5–7 business days.
• You will receive a new tracking number once your replacement has shipped.

Need Help?

If you have any questions about your return or need additional assistance, please don’t hesitate to contact our friendly support team at:

Email: support@rumlap.com

We appreciate your trust in Rumlap, and we’re here to support you every step of the way.