Love Me Love My Dog Sweatshirts

Thank You for Shopping at Rumlap

Customer Service & Delivery Support

At Rumlap, we believe every order is more than just a transaction — it’s a connection between your unique style and our passion for creativity. Our goal is to deliver your sweatshirt with care, speed, and complete transparency. From purchase to delivery, our support team is ready to help every step of the way.

Delivery Time & Shipping Fee

We currently ship within the United States only. Our standard delivery service is reliable, affordable, and designed to get your order to you quickly and safely.

Important Notes:

• Orders placed after 5:00 PM (EST) will be processed on the next business day.

• Delivery Time = Handling Time + Transit Time

• Delivery estimates are approximate and may vary due to carrier delays, weather, or seasonal demand.

At Rumlap, your satisfaction is our top priority. We aim to make your return experience smooth, fair, and efficient. Please read our return policy carefully to ensure your request meets our eligibility guidelines.

Return Eligibility

Items purchased directly from rumlap.com are eligible for return within 180 days of the confirmed delivery date, as verified through our shipment tracking system.

The 180-day return window begins on the day your order is delivered. Returns submitted after this period will unfortunately not be accepted. We recommend initiating your return as soon as possible to avoid delays or complications.

How to Initiate a Return

To begin the return process, please contact our customer support team through the “Contact Us” page or email us directly at support@rumlap.com. Include the following information in your initial message to ensure faster processing:

• Full Name: The name used when placing the order.
• Order Number: This can be found in your order confirmation email.
• Issue Description: A detailed explanation of the reason for return (e.g., item arrived damaged, incorrect design, wrong size).
• Photographs of the Product: Clear, close-up images highlighting the defect, damage, or error.
• Return Request Type: Indicate whether you prefer a refund or replacement. If your preferred option is unavailable due to stock limitations, a refund may be processed instead.

For the quickest response, please include all required details in your first message.

Important Return Guidelines

• We do not accept returns for products that are used, worn, washed, damaged due to customer handling, or missing original packaging and tags.
• Items must be in original, unused condition, with all tags, accessories, and packaging intact.
• Custom or personalized items are generally non-returnable, unless they arrive damaged or incorrect.
• We are not responsible for customer ordering mistakes, including incorrect size, design, or quantity. Please double-check your order before submitting.

For a complete breakdown of return eligibility, visit our full Return policy page.

Note:

All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.